PMHC continues to fulfill its mission by participating in both patient
satisfaction and Core Measure reporting at the hospital compare website.
The availability of this information is what keeps PMHC focused on being
the first choice in health care. Our team at PMHC welcomes you to visit
and compare us against area hospitals both large and small. Our
challenge is to provide you the highest level of care while not just
meeting your expectations, but exceeding them.
Please take your time and click here to visit
HospitalCompare.gov.
Click back to the PMHC website after you see for yourself what our
previous patients have said about our levels of care.
Patients who have received care at PMHC are sent a survey by mail from
our vendor, Avatar International. Avatar International provides the
results of our surveys to PMHC and CMS. CMS places the results on their
hospital compare website.
When a former patient receives a survey they will notice a bar code on
the pages. This barcode allows Avatar International to properly tabulate
the responses from our patients. Avatar maintains patient anonymity by
not releasing to PMHC who says what on their survey us unless the
patient checks the box that they want to be contacted by PMHC. The best
way for us to exceed your expectations is to obtain as many observations
through surveys. By allowing for anonymous surveys we hope to gather
more of your observations so we can drive further improvement
opportunities and awareness at PMHC.
Core Measures
Core Measures track a variety of evidence-based,
scientifically-researched standards of care which have been shown to
result in improved clinical outcomes for patients. CMS (the Center for
Medicare & Medicaid Services) established Core Measures in 2000 and
began publicly reporting data relating to the Core Measures in 2003.
Currently, there are 26 Core Measures spread over four areas: Heart
Failure, AMI (Heart Attack), Pneumonia, and Surgical Infection
Prevention.
PMHC is continually looking at the measures and outcomes to improve its
performance. The percentages of core measures may be misleading and
confusing. PMHC is a critical access hospital and does handle as many
cases as a larger metropolitan facility.
We may only have 10 cases of pneumonia in a month. If 8 of the 10 follow
each measure as directed by CMS then the rating is 80%. It is inevitable
that as a hospital we assign our score as a “B” because of the 80%
rating. However, the other 2 patients may have missed the measure
because of a documentation error like discharge orders being placed in
the wrong area of the chart. So, as a hospital we can look at our
process of documentation and improve upon it. The goal of the measures
is to improve overall performance of evidence-based best practices.
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