Frequently Asked Billing/Insurance Questions:

I have Insurance why did I get a bill?
You receive a bill after your insurance processes our claim. The amount you are billed is based on what your insurance communicates to us on an Explanation of Benefits (EOB). Your insurance also mails you an EOB which shows how your insurance calculated your responsibility.

I have Medicaid why did I get a bill?
You are sent a bill for your share of cost, co-pays, or non-covered services.

What is a deductible?
Deductibles are the amount you are required to pay before insurance starts paying.

What is co-insurance?
After the deductibles are met insurance begins paying a percentage of covered services. The remaining amount (called coinsurance) is your responsibility to pay.

What is a co-payment?
A fixed fee you pay at the time of service. Copayments are often applied to ER visits, Dr visits etc.

Frequently Asked Medical Records Questions

Where is HIM located in Phelps Memorial Health Center?
We are located on the west side of the building in the hallway between the Cafeteria and the Nurses Station

How can I obtain copies of my medical records?
You must sign a Release of Information form in order for us to release records to you. A parent or legal guardian must sign the release for a child or mentally incompetent patient, with required documentation. We require at least 24 hours, and not to exceed 30 days, to release medical information, unless it is a medical emergency. The form can be downloaded on this website.

Is there a charge for medical records?
There is a charge of $0.25 per page for personal medical records. If the records
are on microfilm (before 2000), the charge is $1.25 per page. If medically necessary, records may be sent directly to another physician/facility at no charge to patient.

Can I get my blood type?
We very seldom have blood types available, as blood types are not routinely done at PMHC unless you have had surgery where a significant blood loss is possible. For babies' blood types, if you gave birth at PMHC, you would have been informed by the nurse or received a card noting the blood type for you to keep with other birth information. If not, you must follow the same requirements for Release of Information, as stated above.

Do you have immunization records?
We do not have immunization records. Please contact your physician's office for these records.

How can I get a certified copy of my birth certificate?
At dismissal, you will be given an Application for Certified Copy of Birth Certificate to take home. Complete the form, and mail to Vital Records, the address of which is on the form. You must also attach a check for $12.00, which is the current rate. Fees are subject to change, but will be noted on the form. "The Vital Statistics website noted above has additional information."