Melody Kaufman, Value, has helped cover several evening shifts in the PFS department, even though she normally works dayshift.Several times she has been at work during her day shift, then goes home for a few hours and comes back to work the night shift. She has been willing to help out however she was needed.

Amy Beck, Excellence, goes above and beyond for her patients. She couldn't reach a patient by phone, so went to the house,
finding the patient without electricity in a very cold home. The elderly patient did not know what to do. Amy call the City for information and went to pay the bill for the patient (with the patient's money). She explained the situation and asked that this account be marked so it wouldn't happen again. Amy also called the patient's family to explain, who thanked her, and referred
their loved one to the Area Agency on Aging.

Irene Critser, Service, worked to resolve a patient's anxiety by expediting the process for the patient to receive results. The patient was very concerned about a test and the results of the test she was having done. Irene was able to speed the process up,
which enabled the patient to begin treatment sooner than might have been. This eased the patient's worries and eased their
anxiety.

Jessica Ward, Enthusiasm, saw the need to take time to help a patient with her breakfast. Even though Jessica works in Respiratory, she stepped up and helped the patient with her meal as the patient could not feed herself.