PHELPS MEMORIAL HEALTH CENTER ~ S.E.R.V.E. AGREEMENT
Phelps Memorial Health Center is an organization committed to values.
The values are reflected in all contracts with customers and partners.
Following the S.E.R.V.E. values will be a key to success at Phelps
Memorial Health Center. Our commitment is to our values of service,
excellence, respect, value and enthusiasm and we shall accept nothing
less.
Service
To promptly respond to opportunities which meet the needs for our
patients, Medical staff, our community and one another.
- attend to patients and families immediately.
- notice when someone looks confused or lost and will stop to help.
- walk customers to their destination.
- explain plans and procedures in words our customers understand.
- invite and answer questions.
- anticipate, explain and apologize for any delays.
Excellence
To constantly strive for the highest quality in everything we do-accept
nothing less.
- committed to excellence through continuous improvement.
- strive to be the best in all we do.
- intolerant of "good enough"
Respect
To display a regard for life, dignity, diversity and individuality of
those served and to those serving.
- treat others as they wish to be treated
- be honest and open
- treat patients and families as partners and members of the healthcare
team.
- respect differences in values, cultures, beliefs and ages.
- diversity will be a part of all our daily practices.
- respect the dignity of all.
- show empathy and consideration in our words and actions.
- protect the confidentiality of information.
- limit discussions of confidential information to appropriate, private
locations.
- demonstrate respect for customers, and the institution through our
behavior, and words.
- dress appropriately, adhering to our department's dress code.
- present a positive image of Phelps Memorial Health Center in all our
interactions.
Value
To innovatively and creatively utilize resources to achieve results of
genuine worth
- be polite whenever we communicate.
- be friendly and welcoming.
- acknowledge customers.
- introduce ourselves by name, title or role.
- wear our ID badges so they can easily be seen and read.
- knock and wait a moment before entering a patient's room.
- not disturb others.
- talk quietly when we are in patient care areas, shared offices, public
spaces and hallways.
- limit group conversations in public areas and will be aware of where
personal conversations take place.
- work cooperatively, as members of a team.
- acknowledge our co-workers' contributions.
- contribute to a positive work environment.
- be timely and meet deadlines.
Enthusiasm
To reflect a spirit of joy and positive feelings in all our daily words
and deeds.
- positive attitude in all personal interactions
- optimistic
- caring, concerned, compassionate
- receptive and responsive
As a potential Phelps Memorial Health Center partner, I am willing to
commit to living the values of Phelps Memorial Health
Center.
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