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Quality of Care | Patient Safety | Infection Prevention

As it states in our mission, "To always provide exceptional quality care to the families we serve". We live by this motto every day with every patient. Phelps Memorial Health Center has standards in place that are measured and monitored to ensure the highest level of safety and quality of care possible for our patients and guests. Our standards allow us to continually improve upon the experience of our patients. We encourage you to review our stats and invite you to ask questions about our processes!

Hand Hygiene

The easiest way to prevent infection and the spreading of germs is proper hand hygiene. It is the expectation of Phelps Memorial Health Center for our teammates and medical staff to always wash their hands or use hand sanitizer before entering and leaving a patient's room 100% of the time. We have trained teammates that monitor and track proper hand hygiene techniques to ensure our patients are receiving the highest level of protection possible.

Patient Safety

Patient safety is our top priority at Phelps Memorial Health Center. Our state-of-the-art systems have created more efficient processes in our daily activities allowing our nursing team more time to spend with patients. We benchmark our patient safety standards to those of the state of Nebraska and nationwide.

Patient Satisfaction

Our patients are mailed confidential surveys after their procedure or after they are discharged from Phelps Memorial Health Center. These confidential surveys help us understand things from a patient's perspective allowing our team to continually improve upon our policies and procedures.