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Phelps Memorial Health Center has received the 2023 Gallup Exceptional Workplace Award (GEWA) for the 4th consecutive year.  This award recognizes the most engaged workplace cultures in the world. 

After another year of unpredictability in the workplace, Gallup found that Phelps Memorial Health Center continued to put their employees’ engagement at the center of their business strategy, embedding engagement into their very culture.

“Gallup’s 2023 GEWA winners proved that even during some of the most challenging times, strong cultures are resilient and find new ways to get work done and meet customer needs. These organizations continued to make employee engagement a central cultural priority as part of their business strategy, and they maintained record levels of employee engagement while achieving or exceeding their business goals,” said Jim Harter, Gallup’s chief scientist of workplace management and wellbeing.

GEWA winners’ ratio of engaged employees to actively disengaged employees is 16 times higher than the international average. Worldwide, only 21% of employees are engaged — that is, committed to their work and connected to their workplace — and just 32% of employees in the U.S. workforce are engaged. Seventy-two percent of employees at winning GEWA organizations are engaged.

“We value our teammates and their daily commitment to excellence. They are the essence of our organization, making our workplace culture one of which to be proud,” said Lacie Westcott, Phelps Memorial Health Center Chief Experience Officer. “Phelps Memorial has invested in resources and programs to elevate our employee engagement and experience. We are honored to receive this recognition from Gallup as we work daily to maintain a workplace built on honesty, integrity, and compassion.”

Westcott added, “Employee engagement is a priority here.  It is our goal to not only provide high quality health care, but also that our employees find purpose and meaning in their work.  We raise the bar for what a workplace can be.”

Gallup’s meta-analysis on team engagement and performance is the most comprehensive workplace study ever conducted, with data on more than 2 million employees in 276 organizations across 54 industries and 96 countries. Highly engaged organizations significantly outperform their peers in important business outcomes, including customer ratings, profitability, productivity, turnover, safety incidents, shrinkage, absenteeism, quality, wellbeing and organizational citizenship.


For a complete list of GEWA winners and more about the selection process, visit the winners’ page.